Knowledge Management in Mobile CSCW: Evaluation Results of a Mobile Physical/Virtual Meeting Support System

We have developed and evaluated RoamWare, a mobile physical/virtual meeting support system intended to support knowledge management (KM) in mobile CSCW (Computer Supported Cooperative Work). The design of RoamWare was based on a previous empirical study of knowledge management and mobility at Telia Nära [12]. The evaluation of RoamWare was done in two ways: (1) by exercises and, focus groups and, (2)by demonstration and interviews. The main objective of this research was to explore two issues: 1) The use of the RoamWare system to support knowledge management 2) The way in which RoamWare could be integrated in everyday work. The paper ends by highlighting important aspects of knowledge management of particular concern when designing mobile CSCW systems, as well as summing up the impact of Activity Checklist as an analytical tool and the strengths of using the UMEA approach to guide design of knowledge management systems to support